I moved to Sure as soon as my old contract was up, Manx Telecom were unwilling to offer any service at all, they didn’t care that Sure were cheaper, and as far as they were concerned I was just a small single contract, and they can afford to loose a few of them can’t they!

So up until now I was very happy with Sure, you can put up with the shop staff being totally useless and having the combined IQ of a dead tadpole, and I did not mind paying £45 per month for a contract which I never really used all the services that I was sold, I used the internet maybe 1 ot 2 times a week and that was useually only for a google search, I did not download anything via it and never used it for e-mails, in fact I could most proberbly have done better getting a cheaper contract and a smaller phone than the Blackberry Bold 9000.

My problem is this! I missed one single payment, after not missing any since I opened the contract with Sure. I telephoned them to soft it out and being a rather short month I said that I would sort this out and pay 2 months at the end of this, No problem I was told! I could pay both months at the end of this month.. I also asked them to change the date for the direct debit to the start of the month to make sure that this never happens again, again, No Problem! …  except!!!

I got cut off today! so I went to a friends house to make a call, No home phones at all, not worth it with mobiles, where I was told that I was cut off for not paying my bill, this even though I had previously been told that it would be OK to sort out at the end of the month. I was told by someone who sounded about 16 and had to put me on hold every 30 seconds to ask a colleage most proberbly what to do or what’s a mobile phone! You expect the shop staff to be useless, but you would have thought that they would put some thought in to training their support staff.

Anyway, so sod Sure, at least with Manx Telecom if I didn’t make a payment because funds were shorter than expected, which did happen just once with them, they at least did not mind waiting to the end of the month for me to credit my account, I am not bothering with Sure anymore, they disconnected me, without even a telephone call or a text message to at least tell me this would be happening, even after being told I could sort it out at the end of the month. As for my contract, not my problem, they disconnected me, not me who cancelled it, they did.